Clear boundaries keep email routes trustworthy

By using RelayForward, you agree to these terms. Temporary email is suited to short-term receiving, while forwarding is designed for contact routes you can manage over time. Neither may be used to harm others or evade legal responsibility.

Service nature

We provide temporary inboxes, address changes, email forwarding, and security management tools—not permanent archives.

Your responsibility

Make sure submitted email addresses and received content are lawful, and protect verification codes, tokens, and authenticator keys.

Availability limits

Email may be delayed by senders, networks, filtering, or maintenance. Back up important information separately.

Handling violations

We may restrict access to spam, fraud, malicious automation, or unlawful content, and retain necessary evidence.

What’s allowed—and what gets access blocked

Reasonable use

Short-term sign-ups, inbox testing, and receiving one-time verification codes
Create a separate route for events, projects, or public contact
Pause or delete routes you no longer need in the dashboard
Run delivery diagnostics on systems you are authorized to test

Prohibited use

Send spam, harassment, phishing, or impersonation attempts
Evade platform bans, create accounts in bulk, or bypass access controls
Distribute malware or unlawful content, or infringe others’ rights
Disrupt the service, scrape user data, or probe unauthorized systems

Responsibilities and limits at a glance

Area	RelayForward provides	You are responsible for	Limit
Temporary inbox	Address, countdown, and reading tools	Saving needed information before expiration	Expired content may not be recoverable
Long-term forwarding	Alias routing and recent delivery records	Controlling your real email address and alias use	Not every sending system is guaranteed to accept aliases
Account security	Email verification codes and optional authenticator	Protecting devices, tokens, and recovery methods	The service does not manage compromised user devices
Content compliance	Limited abuse prevention and security filtering	Ensuring lawful sending, receiving, and content	Filtering is not an endorsement of content

1. Accepting the terms

Accessing or using the service means you have read and agree to these terms and the Privacy Notice. If you use the service on behalf of an organization, you confirm that you have authority to bind it to these terms.

Some features may display additional information, such as expiration periods, quotas, or attachment limits. Those notices form part of the conditions of use together with these terms.

2. Service content

RelayForward provides temporary email creation, online reading, extensions, address changes, and, for verified accounts, long-term forwarding routes and delivery records. Features and limits may change for security, capacity, or product updates.

The service is not permanent storage, a legally designated service address, an emergency communication channel, or an identity-verification provider. Use an email address you can control long term and recover for important accounts.

3. Accounts and verification

Sign-in depends on your control of the receiving email address, and your first verification may automatically create an account. Keep your email address accurate and report unauthorized access promptly.

Once you enable an authenticator, you are responsible for protecting its keys and one-time codes. Do not share login tokens or use automation to create accounts in bulk for others.

4. Acceptable use

You may use the service for lawful privacy separation, software testing, event registration, and public contact management. Testing must target systems you own or are expressly authorized to inspect.

Use the service reasonably. Do not continuously consume resources with scripts or interfere with other users. We may set limits on rates, address counts, and email size based on capacity and risk.

5. Prohibited conduct

You may not use the service for fraud, harassment, spam, infringement, malware distribution, credential theft, or evading lawful restrictions. Do not attempt to access another user’s inbox, tokens, records, or backend systems.

Do not resell unauthorized access or falsify the service’s source or security status. Stop operating and report through support if you identify a risk.

6. Content and third parties

Senders and users are responsible for email content. RelayForward does not control third-party websites, events, or services. An email being delivered does not mean we endorse its links, products, or claims.

Use caution when opening attachments and external links. We may apply security filtering, but cannot guarantee detection of all malicious content or false information.

7. Expiration and deletion

Temporary inboxes expire according to the countdown shown on the page. You may extend or change them where permitted. Expiration, manual deletion, or enforcement action may make emails immediately inaccessible.

Forwarding records are retained for a limited period. Once an alias is deleted, we do not guarantee that the same address can be reclaimed. Save lawful and important information yourself when needed.

8. Service changes and interruptions

We may modify, suspend, or end features for maintenance, security, legal requirements, or product improvements. We will try to minimize the impact of planned maintenance, but emergencies may require action without advance notice.

Email delivery depends on the internet and third-party sending systems, so we cannot promise a fixed delivery time or a 100% success rate. Diagnostic tools provide clues, not guaranteed results.

9. Suspension and termination

We may limit requests, suspend routes, or terminate accounts for violations, security risks, excessive use, or valid legal demands. In an emergency, we may act first and notify you afterward.

You may delete aliases and contact support to request account closure. After termination, limited records and rotating backups that must be retained by law may remain for a period of time.

10. Disclaimers

The service is provided as is and as available. To the fullest extent permitted by law, we make no guarantees that it will be uninterrupted, error-free, fit for a particular purpose, or completely secure.

Demo emails are for interface display only and have no affiliation with or endorsement from the example brands. Do not treat demo data as a real transaction or account notification.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including lost data, lost profits, or third-party service interruptions. Mandatory liability that cannot be excluded is unaffected.

Take reasonable steps to reduce losses, such as backing up important emails, enabling additional verification, and avoiding temporary addresses for critical recovery. Raise any claim promptly after discovering the issue.

12. Changes, law, and contact

We may update these terms and mark the effective date. Continuing to use the service means you accept the updated version. If a material change substantially affects your rights, we will provide reasonable notice.

Disputes are governed by the law of the place where the service operator is based, while mandatory consumer protection rules still apply. Send questions about these terms to support@relayforward.com.